Spares Management: Task Reassignment Should Not Change Parts Requirement Destination Subinventory In All. (Doc ID 1993823.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Spares Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
The parts requirement is changing the destination subinventory when the task is reassigned to a different technician.

EXPECTED BEHAVIOR
Task Reassignment should not change Parts Requirement destination subinventory in all cases

STEPS
1. Updated the Subinventories eg: B1 and A1 stocking type in the Spares Planner's Desktop from 'Technician' to 'Site Dedicated Spares'
2. Let us say Technician 1 default Subinventory is B1 and Technician2's default subinventory is A1
3. From Field Service Manager -> Create Service Request a new Service Request is created for Technician 1
4. Created a parts requirement ISO order using Technician1's default Subinventory: B1. Ship-to address type is selected as = "Task".
5. Shipped the Internal Sales Order.
(Now it fits "Note: 1582488.1 - Spares Management: Effect of Task Reassignment When a Parts Requirement Exists" scenario 5 where the internal Sales order cannot be cancelled)
6. Using the Field Service Administrator portal change the resource assignment on Service Request created in step 3 from Technician1 to Technicna2.
7. Checked the Service Request to see what is the Parts requirement destination subinventory and it displays the Technician2's default subinventory A1 instead of retaining the original destination subinventory B1.

BUSINESS IMPACT
In some countries, for some high-tech customers), they utilize something called "customer on-site spares". This means that the spare parts are actually stored at the customer site and not in a technician's/resource's trunk stock. Some customers are very large and several technicians/resources support the same customer (especially to cover resource time-off or down-time). Therefore, the customer's model on-site spares as individual subinventories created just for those specific customers. In this situation, several technicians/resources would be able to access and use spare parts from this 1 customer-specific subinventory. These technicians/resources are assigned multiple Usable subinventories in the "Resource Address and Subinventory" form. The technician's/resource's default Usable subinventory could be a trunk stock subinventory or the primary customer site for which they are responsible and the lead technician.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms