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Spares Management: Task Reassignment Should Not Change Parts Requirement Destination Subinventory In All. (Doc ID 1993823.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Spares Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
The parts requirement is changing the destination subinventory when the task is reassigned to a different technician.

EXPECTED BEHAVIOR
Task Reassignment should not change Parts Requirement destination subinventory in all cases

STEPS
1. Updated the Subinventories eg: B1 and A1 stocking type in the Spares Planner's Desktop from 'Technician' to 'Site Dedicated Spares'
2. Let us say Technician 1 default Subinventory is B1 and Technician2's default subinventory is A1
3. From Field Service Manager -> Create Service Request a new Service Request is created for Technician 1
4. Created a parts requirement ISO order using Technician1's default Subinventory: B1. Ship-to address type is selected as = "Task".
5. Shipped the Internal Sales Order.
(Now it fits "Note: 1582488.1 - Spares Management: Effect of Task Reassignment When a Parts Requirement Exists" scenario 5 where the internal Sales order cannot be cancelled)
6. Using the Field Service Administrator portal change the resource assignment on Service Request created in step 3 from Technician1 to Technicna2.
7. Checked the Service Request to see what is the Parts requirement destination subinventory and it displays the Technician2's default subinventory A1 instead of retaining the original destination subinventory B1.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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