TeleService Error: 'Create Order API Returned With An Error Status But No Error Message' While Submitting Charges (Doc ID 1993833.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema

When attempting to submit Charges, for certain service requests, the following error occurs:

ERROR
-----------------------
"The Create Order API returned with an error status but no error messages."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to submit Charges
2. For certain service requests, the reported error occurs.


Cause

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