Cannot Cancel A Task From Mobile Field Service Multiplatform (Doc ID 1993886.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, General / Handheld

ACTUAL BEHAVIOR
---------------
After applying Patches 20323054 and 20401649, when trying to cancel a task from the mobile device, it reverts back to the original status. The task status can be changed on the server without any issues.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in from mobile device.
2. Cancel a task.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms