My Oracle Support Banner

CS_CHG_IB_TOO_MANY_SOURCES Error When Trying to Submit or Book Orders (Doc ID 1993908.1)

Last updated on JUNE 21, 2023

Applies to:

Oracle Depot Repair - Version 12.2.3 and later
Oracle Installed Base - Version 12.2.3 and later
Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, Logistics Management

When attempting to submit or book an order from Depot Repair (logistics or actuals) or Service Request Charges,  the following error occurs.



The error occurs for one or more transaction types (a.k.a. service activity codes), but not for all.


The issue can be reproduced at will with the following steps:
1. Log in Depot Repair , create a Repair Order
2. Enter a Return logistics line (eith the transaction type that will throw the error) and try to save




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.