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CS_CHG_IB_TOO_MANY_SOURCES Error When Trying to Submit or Book Orders (Doc ID 1993908.1)

Last updated on MARCH 13, 2018

Applies to:

Oracle Depot Repair - Version 12.2.3 and later
Oracle Installed Base - Version 12.2.3 and later
Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Logistics Management

When attempting to submit or book an order from Depot Repair (logistics or actuals) or Service Request Charges,  the following error occurs.

ERROR
-----------------------

 

The error occurs for one or more transaction types (a.k.a. service activity codes), but not for all.

 


STEPS
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The issue can be reproduced at will with the following steps:
1. Log in Depot Repair , create a Repair Order
2. Enter a Return logistics line (eith the transaction type that will throw the error) and try to save

Cause

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