CS_CHG_IB_TOO_MANY_SOURCES Error When Trying to Submit or Book Orders

(Doc ID 1993908.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.2.3 and later
Oracle Installed Base - Version 12.2.3 and later
Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, Logistics Management

When attempting to submit or book an order from Depot Repair (logistics or actuals) or Service Request Charges,  the following error occurs.



The error occurs for one or more transaction types (a.k.a. service activity codes), but not for all.


The issue can be reproduced at will with the following steps:
1. Log in Depot Repair , create a Repair Order
2. Enter a Return logistics line (eith the transaction type that will throw the error) and try to save


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