Taxes Getting Applied For A Non-Taxable Customer In A RMA Order

(Doc ID 1994045.1)

Last updated on MARCH 27, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
*** Checked for relevance on 27-Mar-2018 ***

Symptoms

ACTUAL BEHAVIOR

Taxes getting applied for a Non-Taxable Customer in a RMA order. Entered a RMA Order with Non-Taxable Customer. Taxes are getting applied as soon as the Reference Sales Order (SO) number is entered. The Reference Sales Order does not have taxes either. Not sure where this tax is getting applied. Unable to remove the taxes from the Sales Order Lines also.

EXPECTED BEHAVIOR

Non-taxable Customer RMA order should not have taxes applied.

STEPS

1. Via the DR 342 OM Entry User Responsibility.
2. Navigate: Orders, Returns -> Order Organizer
3. Click on New Order
4. Enter Header and Line information for the RMA order. No taxes applied so far.
5. Entered the SO information in the Reference tab. This includes SO #, Line # and Invoice #. Now taxes got applied.

Changes

Cause

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