Unable To Access Territory Administration From Field Service Manager Responsibility (Doc ID 1994166.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Setup Issues

When attempting to open Territory Administration page
the following error occurs.

ERROR
-----------------------
FRM-40010: Cannot read form /pnco1i/applmgr/fs1/EBSapps/appl/jtf/12.0.0/forms/US/JTFTRUIN.fmx

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in Field Service Manager responsibility
2. Navigate to Field Service Dispatcher-> Service Request-> Territory Management -> Territory Administration


Cause

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