Note Entered in Response Section is Not Displayed to Next Approver in Action History (Doc ID 1994451.1)

Last updated on OCTOBER 11, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR

While approving a standard Purchase Order (PO), text is entered in the response field.
However, when the next approver receives the approval notification in the Approval Sequence, the field Note is blank.
After opening the notification, the field Note should display the text entered by the previous approver in the Approval Sequence.

EXPECTED BEHAVIOR

Expect to the see the response note to be visible for the next approver.

STEPS TO REPRODUCE

The issue can be reproduced at will with the following steps:
1. Preparer creates a PO and submits it for approval
2. Approver opens the notification, enters text in the response field and chooses Approve (or Reject )
3. The next approver opens the approval notification and notices that in the Approval Sequence the field Note is NULL

Changes

Cause

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