Field Service Debrief Error: "APP-INV-05443: Negative balances not allowed" (Doc ID 1994938.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 16-NOV-2016**

Symptoms

When attempting to save a debrief line that would result in a negative inventory balance the line cannot be saved.
The following warning message is displayed which prevents the Debrief from saving.

ERROR
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 "APP-INV-05443: Negative balances not allowed"

The desired behavior is that the warning message will appear, but the application will still save the debrief line.

The technician wants to be able to save the items that were used to complete the task regardless of what the inventory states.
They can later make the inventory adjustments so there are no negative inventory balances


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a material debrief line, with a qty that is greater than the available qty.
2. error message is received and debrief line is not saved.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save the debrief line.

Cause

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