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Performance Issue While Saving The Service Request (Doc ID 1995244.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
When saving the service request after entering the serial number in the form, it is taking about 2-3 mins to retrieve the data and save the data.

EXPECTED BEHAVIOR
-----------------------
The form should not take more than few seconds to save the data.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Service --> Create Service request

Enter the Serial number and tab out takes 1 min or 2.

Once all the details are populated then on saving the SR it takes 2 mins to Get the Sr number.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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