My Oracle Support Banner

Create Hold Source Form not Working for Customer Number (Doc ID 1995527.1)

Last updated on JUNE 06, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control

ACTUAL BEHAVIOR

If the Hold Criterion Customer is selected, all customers are returned. The list is not limited to only customers that have addresses in the Operating Unit (OU) selected in the form.

If the Hold Criterion Customer Number is selected, all customers are returned. The list is very limited to only some customers. The list of available customers does not change if the OU is changed.

Example:
Customer Number 577XXX may be selected but no other customer starting with 577 shows up, even some that do have addresses in the selected OU.


EXPECTED BEHAVIOR

Do not want to see all customers when selecting a customer account to put on hold.


STEPS

1. Order Management responsibility
2. Apply holds
3. See issue



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.