Interface Service Costs To Projects: Error "The expenditure organization is not active"

(Doc ID 1995691.1)

Last updated on OCTOBER 02, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.
CSSRPAP
cspapgb.pls

Symptoms

On 12.2.4 -

When attempting to run the Concurrent Program 'Interface Service Cost To Projects' the following error occurs.

ERROR
----------

FND_MSG_PUB.Count_And_Get   : The expenditure organization is not active.

STEPS
-----------
(R) Service
(N) Service Requests > Find/Create Service Requests

- Enter SR information
- Associate Project, Task and Expenditure organization to the SR Header
- Create Tasks
- Debrief tasks
- Run concurrent request "Interface Service Cost to Projects
"

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot interface SR debrief costs to Projects Accounting.

Cause

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