FSTP: Item Search Results Display Multiple Lines For Single Item (Doc ID 1995705.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When trying to Search item in FSTP/Debrief portal, the search returns two lines for an item.

EXPECTED BEHAVIOR
Expect that there should be only 1 item returned during the search.

STEPS
-----------------------
R) Field Service technician portal-->Debrief-->Material-->Add another line
Click on Search items icon
It will navigate to another window to search items.

Here, when searching for an item it shows duplicate lines.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms