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FSTP: Item Search Results Display Multiple Lines For Single Item (Doc ID 1995705.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When trying to Search item in FSTP/Debrief portal, the search returns two lines for an item.

EXPECTED BEHAVIOR
Expect that there should be only 1 item returned during the search.

STEPS
-----------------------
R) Field Service technician portal-->Debrief-->Material-->Add another line
Click on Search items icon
It will navigate to another window to search items.

Here, when searching for an item it shows duplicate lines.

Cause

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In this Document
Symptoms
Cause
Solution
References


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