Supplier Notification on PO Approval has “OU” Name in French Despite Supplier Language in English (Doc ID 1995844.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version

Upon sending a notification to the supplier via email, the Operating Unit name originally saved in the French language is not translated to English.  This occurs despite the Supplier's language being in English. All other words in the notification are translated properly to English.

STEPS
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The issue can be reproduced at will with the following steps:
1. Have an Operating Unit entered in the system in one language (for example French)
2. Create a Supplier that has default language in another language (for example American English)
3. Login using the French language and create a PO for this Supplier Site that has Language = American English.  Approve the PO (with communication set for email).
4. Find the email notification is sent to the correct email address but the subject has the Operating Unit in user session language (in this example French) when it should be in English.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue the user may not be able to fully understand the Operating Unit in the notification, since it has not been translated.

Cause

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