18350336 Contract Subline Termination Shows Wrong Review Amount (Doc ID 1996032.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On Applications 12.1.1 :
When attempting to terminate a sub line on a contract, the review amount is calculated incorrectly but after termination, the credits generated are correct.

-- Expected Behaviour
Review amount on termination form should be equal to the termination credit amounts

 -- Steps
The issue can be reproduced at will with the following steps.
1. Open contract
2. Select the sub line and terminate the contract

-- Business Impact
The issue has the following business impact:
Due to this issue, users are seeing incorrect termination amount while terminating.

Cause

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