18350336 Contract Subline Termination Shows Wrong Review Amount
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Service Contracts - Version 12.1.1 and later
Information in this document applies to any platform.
On Applications 12.1.1 :
When attempting to terminate a sub line on a contract, the review amount is calculated incorrectly but after termination, the credits generated are correct.
-- Expected Behaviour
Review amount on termination form should be equal to the termination credit amounts
The issue can be reproduced at will with the following steps.
1. Open contract
2. Select the sub line and terminate the contract
-- Business Impact
The issue has the following business impact:
Due to this issue, users are seeing incorrect termination amount while terminating.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms