Entered Prepayment Order For Zero Credit Limit Customer, Booked, Credit Check Hold Is Not Released Automatically (Doc ID 1996215.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3.1 version, Transaction Control

When attempting to book a prepayment sales order (balance due=0) for a zero credit limit customer
the following error occurs.

ERROR
-----------------------
Credit Check Hold applied. Overall limit exceeded. Using customer credit profile.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Entered the order and payment as 18.98 (including tax after booking)
2) Booked the order:
Credit Check Hold applied. Overall limit exceeded. Using customer credit profile.
3) Payments screen showing balance due is zero
4) Hold is not released automatically



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to manually release the hold

Cause

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