Resource Transaction Shows As Transacted, But Then Disappears When The Technician Portal Page Is Not Saved (Doc ID 1996678.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Logistics Management

ACTUAL BEHAVIOR
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Transacted labor disappears if you don’t save before transacting, but says it has been sent for processing. The transactions is not visible on any WIP forms. Conclusion, it was not processed and is not pending.

EXPECTED BEHAVIOR
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Users should be able to perform the operation without saving as well.

STEPS
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The issue can be reproduced at will with the following steps:

1. From Depot Repair responsibility:
2. Create SR; Create SO; Create Logistics Lines;
3. Receive in Customer's Product;
4. Create WIP Job;
5. Enter a resource transaction manually,
6. Select check box and click Transact.
7. Receiving a message saying it was put into the interface for processing.
however, it has disappeared from the Resources region, is not in the Pending Resource Transactions, or Showing as transacted against the job.


Cause

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