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AGIS Batches Got Stuck (Status: SENT), Unable to Approve, Reject or Change Accounting; Errors Relate to FUN_RECIPIENT_WF or WF_USER_ROLE (Doc ID 1996883.1)

Last updated on MARCH 12, 2018

Applies to:

Oracle General Ledger - Version 12.0.0 and later
Information in this document applies to any platform.
Applies to: Advanced Global Intercompany System (AGIS)

Symptoms

Through normal business flow, many AGIS batches got stuck having status SENT, they may show this Error below. The users are unable to Approve, Reject or Change Initiator Accounting.

The issue occurs intermitently.

ERROR
Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-01403: no data found
ORA-06512: at "APPS.FUN_RECIPIENT_WF", line 1906
ORA-06512: at line 1

FND Log

generated while the issue was reproduced shows errors related to WF_USER_ROLE or WF_ROLE_HIERARCHY; sample of FND Log:

  

Changes

None

Cause

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