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Personalize Create Contact Gives Unexpected Error (Doc ID 1996923.1)

Last updated on APRIL 06, 2021

Applies to:

Oracle Sales - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to update the Create Contact personalization page , accessed via the personalization top menu link of the page,  the following error occurs.

ERROR
-----------------------
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.ar.hz.components.party.person.webui.HzPuiQuickCreatePersonSpecialCO.processFormData(HzPuiQuickCreatePersonSpecialCO.java:318)

If using the regional personalization links, we don't get this error.

Issue is not reproduced in Customer Online page. Also the issue is specific to this Create contact page only.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. navigate to sales manager -> customer
2 . Query customer
3. open customer. Navigate to Contacts tab.
4. Create contact. From top of the page, settings -> personalize.
The Create Contact personalization is opened .
5. Click on pencil icon Personalize Properties, error is received.

Cause

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In this Document
Symptoms
Cause
Solution
References


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