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Personalize Create Contact Gives Unexpected Error (Doc ID 1996923.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Sales - Version 12.2.3 and later
Information in this document applies to any platform.


When attempting to update the Create Contact personalization page , accessed via the personalization top menu link of the page,  the following error occurs.

## Detail 0 ##

If using the regional personalization links, we don't get this error.

Issue is not reproduced in Customer Online page. Also the issue is specific to this Create contact page only.

The issue can be reproduced at will with the following steps:
1. navigate to sales manager -> customer
2 . Query customer
3. open customer. Navigate to Contacts tab.
4. Create contact. From top of the page, settings -> personalize.
The Create Contact personalization is opened .
5. Click on pencil icon Personalize Properties, error is received.


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