Work Order Advanced Search Performance Issue Results In Internal Server Error (Doc ID 1997401.1)

Last updated on JUNE 12, 2015

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When attempting to find work orders using Advanced Search with the criteria Asset contains and Status Type equals it's taking more than 5 minutes to return data if at all and when it does most of the time system times out. The following error occurs.

ERROR

Internal Server Error
The server encountered an internal error misconfiguration and was unable to complete your request.
Please contact the server administrator.

STEPS

The issue can be reproduced at will with the following steps:

1. Responsibility: Maintenance Super User

2. Click on Work Orders tab

3. Go to Advanced Search

4. Enter search criteria

5. Click Go

6. The system hangs and produces the aforementioned error

Cause

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