DSO has Different Values in Collections Header at the Account and Customer Levels (Doc ID 1997692.1)

Last updated on MAY 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Agent UI

ACTUAL BEHAVIOR
 The DSO has different values at the customer and account levels.

EXPECTED BEHAVIOR
 DSO value should match at customer and account levels if the data matches.

REPLICATION STEPS
 The issue can be reproduced at will with the following steps:
    1. Using Collections Agent responsibility, open the Collections Agent UI
    2. Query an Organization and set the View to Customer, view the DSO field
    3. Change the View to Account, Select an Account, view the DSO field

BUSINESS IMPACT
 
The issue has the following business impact:
Due to this issue, users cannot verify the correct DSO.

Cause

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