DSO has Different Values in Collections Header at the Account and Customer Levels
Last updated on MAY 11, 2017
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Collections Agent UI
The DSO has different values at the customer and account levels.
DSO value should match at customer and account levels if the data matches.
The issue can be reproduced at will with the following steps:
1. Using Collections Agent responsibility, open the Collections Agent UI
2. Query an Organization and set the View to Customer, view the DSO field
3. Change the View to Account, Select an Account, view the DSO field
The issue has the following business impact:
Due to this issue, users cannot verify the correct DSO.
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