DSO has Different Values in Collections Header at the Account and Customer Levels
(Doc ID 1997692.1)
Last updated on DECEMBER 08, 2021
Oracle Advanced Collections - Version 12.1.3 and later Information in this document applies to any platform.
On : 12.1.3 version, Collections Agent UI
ACTUAL BEHAVIOR The DSO has different values at the customer and account levels.
EXPECTED BEHAVIOR DSO value should match at customer and account levels if the data matches.
REPLICATION STEPS The issue can be reproduced at will with the following steps: 1. Using Collections Agent responsibility, open the Collections Agent UI 2. Query an Organization and set the View to Customer, view the DSO field 3. Change the View to Account, Select an Account, view the DSO field
The issue has the following business impact: Due to this issue, users cannot verify the correct DSO.
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