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UPK: 12.1. Installation Fails With "System.ApplicationException: There was an error on the server" (Doc ID 1997845.1)

Last updated on MARCH 22, 2019

Applies to:

User Productivity Kit - Version 12.1.0.0 to 12.1.0.0 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.0.0 version, Server

When attempting a new installation of UPK 12.1.0.0 the following error occurs.

ERROR
-----------------------
2015-03-25 12:47:21 ERROR System.ApplicationException: There was an error on the server. Please ask your system administrator to check the event logs on the server for details about this error.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run 12.1.0.0 setup.exe as Administrator
2. Select, "Yes, scripts have been run" since scripts were run manually outside of the installer.
3. Complete installation wizard
4. Fails with Library Loader error message " ERROR System.ApplicationException: There was an error on the server. Please ask your system administrator to check the event logs on the server for details about this error."


Windows Event Log:

URL: http://<HOST>/virtualdirectory/ContentService.svc User: <USERNAME>\<PASSWORD>  Windows user: IIS APPPOOL\ODDevAppPool4r2 System.Data.SqlClient.SqlException: Invalid column name 'DOC_NAME'. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose) at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady) at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at Gkn.OnDemand.Repository.Content.LocalContentStrategy.UpdateServerMetaData(DbConnection connection, DbTransaction transaction, DocumentId documentId, String columnName, Object value) in c:\BuildRoot\Engineering\trunk\Core_DotNet\Repository\LocalContentStrategy.cs:line 1585 at Gkn.OnDemand.Repository.Content.LocalContentStrategy.CheckInDocumentIfPartsExist(DocumentChange documentChange, CheckInOperationState state, List`1 partInfosParameter) in c:\BuildRoot\Engineering\trunk\Core_DotNet\Repository\LocalContentStrategy.cs:line 2171 at Gkn.OnDemand.Repository.Content.LocalContentStrategy.CheckInDocuments(Chunk chunk, CheckInOperationState& state) in c:\BuildRoot\Engineering\trunk\Core_DotNet\Repository\LocalContentStrategy.cs:line 2581

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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