Site Name Are Not Available in Both Task Report and Field Service Wireless

(Doc ID 1997943.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In Dispatch Center forms and Field Service Wireless views, the site name of the account is not displayed. They are showing Customer / Party Name.  Currently the Customer Name that displays is the Party Name but for better customer service, current customer setup requires that the Site Name also be displayed.  The Site Name actually indicates the name of the customer that is on the Service Request /Task Site and not the Party Name.  

Cause

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