R12: Release Holds From Actions Screen Is Not Working Because The Tax Holds In ETAX Could Not Be Released (Doc ID 1998057.1)

Last updated on JUNE 26, 2015

Applies to:

Oracle Payables - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

Release holds is not working from actions screen but its working fine from Invoice holds tab or if you re-query the invoice.

Case 1:
1. Create Purchase Order, let's say quantity=1, price=90.
2. Receive the PO.
3. Create invoice matched with the PO (created at step 1) with price 100.
4. Validate the invoice.
5. Price Hold shows up.
6. Navigate to Actions > Release Holds(choose Hold and Release Names) > click OK.
     Getting the error message: Cannot release the holds for this invoice because the TAX
        holds in Etax could not be released due to: An unexpected error has occurred.
        Please contact your system administrator
7. Navigate to the Holds tab and find out that you are able to release the hold.

Case 2:
1. Create Purchase Order, let's say quantity=1, price=90.
2. Receive the PO.
3. Create invoice matched with the PO (created at step 1) with price 100.
4. Validate the invoice.
5. Price Hold shows up.
6. Navigate to Actions > Release Holds (choose Hold and Release Names) > click OK
     Getting the error message: Cannot release the holds for this invoice because the TAX
        holds in Etax could not be released due to: An unexpected error has occurred.
        Please contact your system administrator
7. Close the Invoice Workbench window and open it again.
8. Search for the Invoice Number of the invoice created at step 3.
9. Navigate to Actions > Release Holds(choose Hold and Release Names) > click OK.
10. Find out that Hold is released.

 

Cause

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