Unable To Enter Service Item with Service Duration Less Than A Month Period
(Doc ID 1998106.1)
Last updated on MARCH 08, 2017
Oracle Order Management - Version 12.2.2 and later Information in this document applies to any platform.
On : 12.2.2 version, Transaction Fulfillment
ACTUAL BEHAVIOR --------------- OM Service line is not allowing service duration to be anything less than a month When creating a service contract through OM it will not let me select a duration that is less than a month. If I try, it automatically changes the duration and period to 1 month.
EXPECTED BEHAVIOR ----------------------- Expect to be able to enter service duration of 21 days
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Login as Order Management responsibility 2. 21 Day was already selected for Service Duration and Period. 3. Open Sales Orders form enter service item X0006498 Service Start Date: Service End Date: Service Duration: 21 Service Period: Day 4. Enter Today's Date in Service Start Date The Service End Date automatically changes the service duration to 1 month. 5. Try to enter or select the service end date to 30-APR-15. But when I save the service duration and period change to 1 month.
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