Oracle Customer Contact Page Giving Error When We Click On Details Icon (Doc ID 1998391.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transactions Related

Attempting to click on the details icon in communications tab of customer account, the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.


Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
1. Query customer
2. Click on communications tab, details Icon against customer contact

BUSINESS IMPACT
-----------------------
Customer is unable to update contact details

Cause

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