My Oracle Support Banner

CS HTML:Searching For Contact While Creating Service Request Does Not Work On Surname And Name But Works For Name and Surname. (Doc ID 1998572.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Update Service Request

ACTUAL BEHAVIOR
---------------
When trying to search for a contact ,
Update Service Request/ Update Contact/ Add Another Raw.
"Type" select - Employee.
*Name" - search not work on surename and Name. But Search works if you specify name and surename.


EXPECTED BEHAVIOR
-----------------------
Expect surname and Name search should work as it happens for owner search

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Login to APPS
2.(R)Customer Support Specialist
Agent Dashboard
Update Service Request
Update Contact in the Customer Profile region
3. enter surname and name and click search



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.