20322330 Line Status Of SO Is "Awaiting Shipping",while Head Status Of The Same SO Is "closed". (Doc ID 1998943.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Fulfillment

ACTUAL BEHAVIOR
---------------
Order header status is closed with open line status 'Awaiting Shipping'

EXPECTED BEHAVIOR
-----------------------
Expected order header status will not be closed while there is line open.

STEPS
-----------------------
1.Create sales order with 1 line in last month.Booked.
2.In next month, add a new line with different item,same quantity.
Updated line1 quantity to 0, add a cancel reason.
Then sales order header will be closed. Though the second line status is
awaiting shipping.


Cause

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