Depot Repair Receiving Error - Item Is Invalid Or Does Not Exist In The Warehouse (Doc ID 1999095.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Logistics Management

When attempting to do receiving through Depot Repair
the following error occurs.

ERROR
-----------------------

"The Item specified is invalid or does not exist in the warehouse you specified. Please enter a valid item-warehouse combination."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Repair Order
2. Create Logistics Lines and RMA line
3. Try to receive the RMA

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Depot Repair module properly

Cause

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