In Universal Work Queue > "My Service Request" , Incident Country Is Null (Doc ID 1999114.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Universal Work Queue - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Work management

ACTUAL BEHAVIOR
---------------
In the Universal Work Queue, the Incident Country is blank for node "My Service Request" .

The Incident Country is populated for node "Group Owned".


EXPECTED BEHAVIOR
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To see the Incident Country displayed in both nodes.

STEPS
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The issue can be reproduced at will with the following steps:
> From a Service Responsibility
> Open UWQ form
> Open node "My Service Request"  -  Incident Country is empty.
> Open node "Group Owned"   - Incident Country has the correct values.

Cause

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