Ability To See Notes between Installed Base and Depot Repair (Doc ID 1999144.1)

Last updated on JUNE 06, 2016

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

 

ACTUAL BEHAVIOR
---------------
Not able to see Installed Base created notes in Depot Repair, and not able to see Depot Repair created notes in Installed Base.

EXPECTED BEHAVIOR
-----------------------
Expect to have the ability to see Install Base notes in Depot Repair, and visa versa.

The below actions are standard functionality based on bug 20402184:


1. Notes created in IB cannot be seen in Depot Repair

2. Notes created in Depot Repair without 'Related To' = IB instance number, cannot be seen in IB.
    Notes created in Depot Repair must have the 'Related To' section filled out with the following data in order to view notes in IB which were created in Depot Repair.

Related To                        Value

Install Base Notes      < Instance Number>


Cause

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