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When Trying to Change Plan Election, Errors: 'ORA-06511: PL/SQL: Cursor Already Open' (Doc ID 1999413.1)

Last updated on APRIL 25, 2019

Applies to:

Oracle Advanced Benefits - Version 12.2.4 and later
Information in this document applies to any platform.


On 12.2.4 version in Oracle Advanced Benefits,

When attempting to change the elections in Self-Service > Benefits, the following error occurs:

ORA-06511: PL/SQL: cursor already open when trying to change plan election


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1) Log into Employee Self Service.
2) Go to Benefits.
3) Click Next on Dependents and Beneficiaries page.
4) Select the Program and click Next.
5) Click the Update Benefits button.
6) Default is Decline FSA Dependent Care.
7) Make election and click Next.
8) Realize mistake and click Back.
9) Change election to Decline and click Next.

Error message occurs.



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