SA /KW /UAE Payslip "unexpected error" or "There are no payslips for the pay period" (Doc ID 1999631.1)

Last updated on JANUARY 26, 2017

Applies to:

Oracle Payroll - Version 12.1 HRMS RUP7 and later
Oracle HRMS (United Arab Emirates) - Version 12.1.1 and later
Oracle HRMS (Saudi Arabia) - Version 12.1.1 and later
Oracle HRMS (Kuwait) - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP7 version,

From the Self Service Home page, When trying to view online payslip for SA , KW or AE legislation   , an error is received.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.

or sometimes you got different error like

"There are no payslips for the pay period you can review . Please contact System administrator or Payroll manager "


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to Self Service Home page
2. Click on  Employee Self Service' responsibility
3. Click on payslip get error.

 

Cause

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