Performance Issue When Entering RMA# For A Service Request (Doc ID 1999636.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Service Request Form

When a reference is added to related objects for RMA and trying to access the related objects of Service Request form, it freezes to access the data.

STEPS

The issue can be reproduced at will with the following steps:
1. Open Contact Center
2. Enter Customer Details
3. Go to Service Request Tab
4. Update Summary and click Save
5. Click on Details.
6. Click on Related Objects.
7. Click in the other Related Objects Area and pick RMA
8. Try and open the list of values and reproduce the performance issue.


Cause

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