APP-BEN-9808 Dependent Details Missing for the Plan

(Doc ID 1999638.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

On 12.1 HRMS RUP7 version in Oracle Advanced Benefits,

After the life event is processed and XXXX gets defaulted to YYYY, the following message occurs, except the dependent designation exists, so the message is misleading.

APP-BEN-9808: Dependent details missing for the plan YYYY



Steps to Reproduce:
The issue can be reproduced at will with the following steps:


1. Benefit Service Center > View Enrollments.
2. Process Open Life Event.
3. Enrollment form -> XXXX plan Emp + Children gets defaulted to YYYY Emp + Children.
4. Save the enrollments, it gives the message that Dependent details are missing.

 

Cause

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