My Oracle Support Banner

12.1.3 Customer Listing - Detail Report Fails To Show New Customers (Doc ID 1999701.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Reports Issues

You are running the Customer Listing Detail Report for a new created customer and the report is empty (no data found).
If you run the Customer Listing Summary, the report contains the information for customer that is missing from Customer Listing Detail Report.

If customer has a site level profile defined, the customer does appear in the report.
Any customers that do not have a site level profile (only a account level profile) will not return in the customer listing report.

Steps to Reproduce:
Responsibility:  Receivables Manager
Navigation:  Reports > Listing > single Request
Customer Listing Report

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.