Copy Case Function Is Erroring

(Doc ID 1999718.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

When attempting to use the Copy Case button using the Customer Support Specialist responsibility/Case Managementh, the following error occurs.

Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.

Error Page
Exception Details.
 oracle.apps.fnd.framework.OAException: oracle.jbo.NoDefException: JBO-25058: Definition ShowCoveredSiteFlag of type Attribute not found in SubjectFlagsVO
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(

The issue can be reproduced at will with the following steps:
(R) Customer Support Specialist
(N) Agent Dashboard
Query SR
Click on Update
Click on Copy Case
Click on Go

The error above is displayed

The issue has the following business impact:
Due to this issue, users cannot use the Copy Case functionality in Production.


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