Change Request Stuck In BUYER_APP Status With The Shipment Quantity Zero (Doc ID 2000023.1)

Last updated on SEPTEMBER 27, 2016

Applies to:

Oracle iSupplier Portal - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Release 12.1.3 version, Purchase Order Issues

ACTUAL BEHAVIOR
Change request stuck in BUYER_APP status in certain condition.

An iSupplier user is able to request a change with the shipment quantity = 0. After the buyer accepts the change, the change request is stuck in BUYER_APP status.

EXPECTED BEHAVIOR
Expect to not have a 0 change quantity and have the change request to go through without getting stuck

STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
1. Supplier submits a change request after splitting a line and changing the quantity to 0 and a number greater than 0
2. Buyer approves change request
3. Change request becomes stuck


Cause

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