Internal Server Error When Generate Report Is Used On Change Order Containing Many Items

(Doc ID 2000145.1)

Last updated on APRIL 03, 2018

Applies to:

Oracle Product Hub - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to Generate a Report on a Change Order in PIM containing large number of items (for example, 90) the following error occurs.

Error

Internal Server Error:
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, <email> and inform them of the time the error occurred, and anything you might have done that may have caused the error.


Steps
1. Search for Change order with 90+ items
2. Choose Generate Report in the Actions menu and click Go
3. Accept the default options for Export Template and Output Format and click Export
4. An error message is received after several minutes (7-15 minutes as reported by users)
5. Log out, log in again and repeat. At Step 3, choose Change Order Detail Report, which is a seeded Export template. This also fails.

Changes

 

Cause

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