DSO Appears as a Negative Value on the Collections Agent User Interface (Doc ID 2000408.1)

Last updated on MAY 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Agent UI

ACTUAL BEHAVIOR
The DSO is showing a negative value on the Collections Agent User Interface


EXPECTED BEHAVIOR
DSO should show only positive values

REPLICATION STEPS
The issue can be reproduced at will with the following steps:
1. Using the Collections Agent responsibility
2. View the DSO at various levels for a customer.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot verify the correct DSO.

Cause

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