DSO Appears as a Negative Value on the Collections Agent User Interface
(Doc ID 2000408.1)
Last updated on DECEMBER 08, 2021
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Collections Agent UI
The DSO is showing a negative value on the Collections Agent User Interface
DSO should show only positive values
The issue can be reproduced at will with the following steps:
1. Using the Collections Agent responsibility
2. View the DSO at various levels for a customer.
The issue has the following business impact:
Due to this issue, users cannot verify the correct DSO.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.