Product Classification Update Doesn't Trigger Any OTM Out Of Box Events (Doc ID 2000476.1)

Last updated on APRIL 24, 2015

Applies to:

Oracle Global Trade Management - Version 6.3.4 to 6.3.7 [Release 6.3]
Information in this document applies to any platform.

Symptoms

When attempting to update the Product Classification there are no events triggered by specific agent.


STEPS
-----------------------
Must have an active agent with following setup:
Agent Events Listened To

ITEM CLASSIFICATION - CLASSIFICATION ADDED REMOVED: INTEGRATION or INTERNAL or USER
ITEM CLASSIFICATION - CLASSIFICATION APPROVED
ITEM CLASSIFICATION - CLASSIFICATION CREATED
ITEM CLASSIFICATION - CLASSIFICATION DECLINED
ITEM CLASSIFICATION - CLASSIFICATION INVALID

[Action] AD HOC NOTIFY CONTACT: someone@oracle.com

The issue can be reproduced at will with the following steps:
  1. Go to "Trade Master Data – Trade Item Management- Trade Item"
  2. Select and edit the any “Trade Item”
  3. At “Product Classification” section select “Trade Direction”, “Product Classification” and “Product Classification Code” >> can be anything you want, click “Save” button on the right
  4. Click “Finished” button
  5. On the result page click edit (the pencil button on the right) and update “Product Classification”, when finish click Save button
  6. Click “Finished” button

Cause

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