Item Substitution For Internal Sales Order Gives Error (Doc ID 2000680.1)

Last updated on MAY 15, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Item Usage

ACTUAL BEHAVIOR
---------------
Item Substitution for Internal Sales order gives error

In R12.2.4 after setup of profile option trying to substitute item for an Internal order, unable to select the item.
EXPECTED BEHAVIOR
-----------------------
Expect to be able to use Item Substitution with internal order.

STEPS
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The issue can be reproduced at will with the following steps:
1. Enter internal sales order for item which has a related item defined
2. Cannot select substitute item


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upgrade to 12.2.4

Cause

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