Endeca: ONT 12.1.3v5 : Error Message When Using 'Launch Order Organizer' Dashboard Action (Doc ID 2000701.1)

Last updated on AUGUST 15, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Endeca Intregration

After Installing  Endeca extension for EBusiness suite v5 ,In Endeca Order Management,
'Open Order' dashboard, when trying to call the 'Launch Order Organizer' action from the order table results,
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the system Administrator of assistance.
Click here for exception details.

Exception Details.
oracle.apps.fnd.framework.OAException: Could not load
application module 'oracle.apps.ont.endeca.server.OMActionsDelegatorAM'.
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:279)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:78)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1307)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:550)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:438)
at _OA._jspService(_OA.java:212)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:390)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:734)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:308)
at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:68)
at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:214)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:284)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:219)
at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:395)
at _OA._jspService(_OA.java:221)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Responsibility : Order Information Super user
Navigation : Information Discover > Open Orders
Action :  Open Order results Table > Actions > Launch Order Organizer


Cause

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