Invoice with Zero Dollar ($0) Line Cannot Be Credited - Error The Action Has Been Blocked to Avoid Inaccurate Accounting Entries. Please Contact Oracle Support Services (Doc ID 2000883.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Receivables - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

While trying to credit transactions in AR from the "Actions" tab, we are getting the below error:

This action has been blocked to avoid inaccurate accounting entries. Please contact Oracle Support services.

The Invoice has Zero amount Lines

Debug Log Prints :

ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance .begin ARP_BALANCE_CHK.Check_Transaction_Balance (+)
ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance old_complete_flag:
ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance complete_flag_db: N
ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance GL_DATE : 07-JUL-2015
ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance Net Amount :28
ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance Net Acctd Amount :28
ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance ARP_BALANCE_CHK.Check_Transaction_Balance - OUT_OF_BALANCE
fnd.plsql.APP_EXCEPTION.RAISE_EXCEPTION.dict_auto_log This action has been blocked to avoid inaccurate accounting entries. Please contact Oracle Support Services
ar.plsql.arp_process_header.post_commit EXCEPTION: arp_process_header.post_commit()

 

Cause

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