Unable to Navigation to Personalization Page to Personalize Contact - OAF Form Controller Extension - Null Pointer Exception In ProcessFromData Of Standard Controller (Doc ID 2001644.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Customers Online - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

You are attempting to navigate to the personalized page and receive the following error:

Controller Extension - Null Pointer Exception in ProcessFromData of standard controller.

Steps to Reproduce:
1. Click Customer link.
2. Search for customer such as 'Business%'.
3. Click on 'World of Business' customer link.
4. Navigate to Contacts tab.
5. Click on Create Contact button.
6. Click on Personalize link.
7. Once personalization page opens, Click on pencil icon Personalize Properties, error is received. 

Cause

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