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Ability to Search By Account Name or Account Description in Collections (Doc ID 2001867.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


Can Oracle provide the ability to search on a customer by their account name or account description in the Collections screens?

Currently we have to perform lookups on the Customer inquiry screen (in Receivables) to identify the customer account # and then go back to the Collections to lookup the customer by that number. Ideally we would like the Collections search screen to work like the Receivables Customer search screen looks so we can search by the Account Description field where we can type in an account name or description. 


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