Application Hangs Frequently And Users Cannot Login In (Doc ID 2002261.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Applications Framework - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On Oracle Applications 12.1.3 version,
the Application hangs frequently and users cannot log in.

The following error occurs in the Application server log:

15/03/31 15:51:56.124 html: Servlet error
java.lang.NullPointerException
at _OAErrorPage._jspService(_OAErrorPage.java:356)
at com.orionserver[Oracle Containers for J2EE 10g (10.1.3.4.0) ].http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:462)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.4.0) ].server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:713)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.4.0) ].server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)

 

Cause

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