GTM Crashes When User Types Incomplete Contact in Trade Item Screen and Clicks Save and Finished (Doc ID 2002831.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Global Trade Management - Version 6.2.0 to 6.3.3 [Release 6.2 to 6.3]
Information in this document applies to any platform.

Symptoms

When a user enters a Supplier id and does not select a value from the drop down list or clicks on the "l" list button, but just clicks on save and then Finished, GTM tries to display a list of valid contacts for the user to pick from. However if there is a large set of data it crashes with "out of memory" error. This may result in the entire database instance crashing due to this seemingly inconsequential user error when entering a Contact (Party) in the Suppliers section in the Trade Item screen. i.e. assume user enters TEST and no drop down shows up because there are more than 10 Contacts that begin with TEST and user just continues to enter country codes and then clicks on save to save record and then clicks on the Finished button, then GTM/OTM goes down due to this out of memory error.

It is expected that the system should not hang, but quickly provide the page with a list to choose from.

The issue can be reproduced at will with the following steps:
1) Trade Master Data -> Trade Item management -> Trade Item -> New
2) Enter an Item ID and in the Suppliers section just enter any text Country's as USA, USA and press Save -> Finished
3) A page opens with list of all suppliers with a Radio button to choose.

What can be done to limit the list that the UI is trying to show the user to a maximum number so this does not happen?

Cause

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