Renewal And Copy Are Not Capturing All Of The Sublines (Doc ID 2002935.1)

Last updated on MAY 12, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
---------------
When manually renewing a particular Service Agreement the concurrent request completes successfully but most of the sublines are not found on the renewed contract.

No errors are observed in either the concurrent request log file or the FND Messages output.

Trying to copy the contract showed the same issue with missing sublines.

EXPECTED BEHAVIOR
-----------------------
Expect that when renewing or copying a Service Agreement all of the sublines will be moved to the new contract.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms