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Contact Center , Install Base Update Selected Button Does Nothing (Doc ID 2003697.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Contact Center

ACTUAL BEHAVIOR
---------------
Contact Center , Install Base update Selected button does not do anything

Please see upload
Under Teleservice
Contact center --> Install Base (Tab) --> Press Details

A pop screen will show the install base information
On right of the screen is the extended attribute
At the bottom is a button label 'Update Selected'

When I press this button.. nothing happens
What is the purpose of this button ???

EXPECTED BEHAVIOR
-----------------------
Expect some action to be taken when Update Selected button is pressed on the Item Instance details pop up window.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Service Responsibility
2.Contact center --> Install Base (Tab) --> Press Details
A pop screen will show the install base information
On right of the screen is the extended attribute
At the bottom is a button label 'Update Selected'

3.Press the Update Selected Button


Cause

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In this Document
Symptoms
Cause
Solution
References


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