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Using Lookup EAM_ASSET_TABLE_ACTIONS_SSWR For Different Responsibilities (Doc ID 2003881.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Requirement is to create a custom look-up (Similar to EAM_ASSET_TABLE_ACTIONS_SSWR)  with different sets of actions (say, Hierarchy, Create Work Requests and Work Orders) so that user can assign this lookup to different responsibilities via the profile option - "EAM: Asset Actions Lookup Name" as this responsibilities will be assigned to different group of people.
But both the responsibilities (Self-Service Work Requests & the custom responsibility) are now pointing/picking the same profile option value, though the value of the profile options are different for the two responsibilities.

EXPECTED BEHAVIOR
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Expect to have different actions in Self Service Work Request responsibility for different custom responsibilities

STEPS
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The issue can be reproduced at will with the following steps:
1. Use lookup EAM_ASSET_TABLE_ACTIONS_SSWR having 3 actions: Create WR, Hierarchy, Create WO
2. Create another custom lookup with different sets of actions (say, Hierarchy, Create Work Requests and Work Orders) so that I can assign this new lookup to another responsibility via the profile option - "EAM: Asset Actions Lookup Name"
3. What I observed is both the responsibilities (Self-Service Work Requests & the custom responsibility) are pointing/picking the same profile option value, though the value of the profile options are different for both the responsibilities.



Cause

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In this Document
Symptoms
Cause
Solution
References


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